User Agreement

terms of use

By visiting the site, you guarantee your acceptance of the terms and conditions, and the site reserves the right to change parts of the terms and conditions, modify them, or add some of them, and the changes become effective when they are posted on the site without prior notice.

Please review the Terms and Conditions regularly to keep abreast of all updates, and your continued use of the site constitutes your full acceptance.

You shall be responsible in particular for maintaining the confidentiality of information related to your account and password on the Site.

The customer is obligated, and in the event of any illegal use or any hacking of his account, to inform the site immediately of this use.

In the event that the site is not immediately notified of any illegal use or hacking of the customer's account, the site does not bear any responsibility.

In no way will the site be responsible for any loss that may be caused to you, directly or indirectly, as a result of revealing your username or secret password information.

The site is committed to dealing with your personal information and contact addresses in strict confidentiality.

The customer acknowledges and agrees to communicate with him via e-mail, or through another means of communication, or by broadcasting promotional advertisements on the site.

As a customer, you have the right to confirm that you do not wish to receive promotional emails, and you can opt out of receiving such messages.

Products

All products on the site are new, unused, and shipped in the same condition they were received from the factory or supplier.

All information related to size and details is on the page for each product. The customer has the right to request additional information before the purchase process, and his lack of knowledge of the necessary details makes him bear full responsibility for any misunderstanding that may occur.

The store is not entitled to add unreal pictures of the product or images that have been processed in a way that makes them different from their actual appearance.

The colors of the products depend on the resolution and settings of the screen used in the display, and any difference on the part of the customer is considered outside the powers of the store and has no right to object to it.

Shipping and delivery

The customer must view the shipping and delivery page before completing the order.

Shipping and delivery service is provided by the best companies in the region.

The store makes sure that the products and orders are packaged in a way that does not make them easily damaged.

The store guarantees that the customer will receive the products in a good and undamaged manner, even if the fault was from the shipping company.

All shipments issued from the store are followed up until they reach the customer.

Any delay in the order due to the shipping company is considered outside the responsibility of the store, and the defect is followed up with the customer, and it is compensated in the event of losing the order.

Exchange and return

The customer must view the exchange and return page before completing the order.

The customer must follow the exchange and return steps shown on the page.

The customer shall bear any costs of shipping and delivery to return the product.

Any cash amounts less than 100 riyals are not refunded, and the customer bears any costs to return the amount or transfer it to his account.

In the event that there is no one available to collect the order, you will have the option to arrange an alternative delivery time or obtain additional information about the collection of your order from the delivery company .. If you are unable to collect your order on the second delivery attempt, you may have to pay an additional delivery fee for any attempt Other delivery.

Orders are delivered from Saturday to Thursday, excluding Friday and public holidays.

Cancellation, Return and Exchange Policy

At Nylon, it is our goal to ensure that our customers are satisfied with their purchases from us.

In the interest of your safety, Nylon does not allow the return or exchange of its products, with the exception of products that arrive to you damaged only.

Cancellation

When you change your mind about buying. If you change your mind before receiving your order, all you have to do is contact customer service on WhatsApp number 0555330130 to cancel your order, and we will do our best to cancel it, provided that your order has not already been executed.

If this happens, we will treat the cancellation as a return. In all cases, you can always contact our customer service, they will be happy to assist you.

These Terms and Conditions are available in both English and Arabic. In the event of any inconsistency between the English text and the Arabic text, the Arabic text shall prevail.

Your rights:

If you have any questions about the Terms and Conditions or any aspect of your system.

Please contact us via e-mail [email protected]